AJ
Angelique J

1 reviews | Active since Apr 2014

28 Mar 2016, 23:07

No feedback about Pendant and installment unchange

I bought some products at Homechoice and Harafa Mlimo called me about a pendant I was supposed to get...back between 2012 and 2015... i am still waiting to get the pendant... after Harafa called me and told me she would make sure ti send it to me... I AM STILL WAITING... never recieved anything...<br> <br> <br> And also I bought a Sheena Sewing Machine last year, sent it back because it was broken when I recieved it... I USED MY MONEY TO SEND IT BACK, WAS PROMISED A REFUND, NEVER RECIEVED ANY REFUND, STILL WAITING... PLUS MY INSTALLMENT SHOULD HAVE BEEN LESS, SINCE THE SHEENA SEWING MACHINE WAS CREDITED BACK TO MY ACCOUNT, BUT MY INSTALLMENT IS STILL R520 EVEN AFTER THE CREDIT WAS CREDITED...<br> <br> I WANT HOMECHOICE TO SEND ME A FULL STATEMENT OF THE REFUND TO MY ACCOUNT AND PAYMENT THAT WAS MADE THUS FAR....<br> MY NEW INSTALLMENT AFTER SEWING MACHINE WAS CREDITED....IT SHOULD BE LESSER THAN R520<br> MY POSTAGE REFUNDED TO MY ACCOUNT AT CAPITEC(DETAILS WAS ALREADY FORWARDED) ASAP<br> MY PENDANT SENT TO MY POSTAL ADDRESS<br> AND WHOEVER IS RESPONSIBLE FOR DELAYS, BLAME THEM AND TAKE ACTION ACCORDINGLY!!<br> <br> THIS IS ONE OF THE REASONS I WONT ORDER ANYTHING NEW FROM HOMECHOICE.... THEY DONT ALWAYS CONSIDER THE CUSTOMER

0
Replies (1)
Homechoice
Homechoice's reply29 Mar 2016, 15:18
Official
Hello Angel1990,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team