NO FEEDBACK

I called Homechoice contact centre on 2015/08/31 regarding the account protection plan for both my Finchoice personal loan as well as my Homechoice account. The agent updated my details and advised on the documentation required and told me to e-mail to [Email Removed] which I did. All of this was done on 2015/09/01 as I needed to first go to the police station to get it certified and also an affidavit. I only received an automated response that my e-mail has been received and that I would be contacted. As previously mentioned this was done 1 September 2015 and up to today 11 September I still have not received any response neither by e-mail or telephone call. I also do have to mention that I continually receive Sales calls to offer me products and services also sms's and e-mails all accept a response on my query.