NO EFFORT, BAD SERVICE, NO DELIVERY

I have been a client for many years, and never had issues - but again always a first time ordered a vacuum, get an sms that its been sent off for delivery on 21 May till to date no delivery, no attention, i am the only idiot calling - the couriers say that they never received my parcel, its June and still NOTHING I Keep calling, I keep stalking Facebook pages and just still nothing, the customer service side just says its been escalated - but jokingly still nothing, and you get reminded that it 7 to 14 days - maybe be reminded that we are paying customers.... the feedback and effort has been appalling to say the least.