No Delivery Yet

I placed an order for a base on the 1st of February, paid for it by the 2nd. My order as I was told was despatched on the 10th, I asked what the delivery process was and got told that I should be waiting for an sms to let me know that they will be delivering at my house as so to make arrangements. I call on the 23rd of February asking about my order and I was told it is going back to the supplier. I was supposed to receive a call and/or an sms confirming their arrival, none of that happened. Now I need to wait, I do not know how much longer I am going to wait for my parcel to arrive after I have already waited more than two weeks for it.<br> <br> This is definitely unacceptable. Suppliers need to communicate. if I had not called the Customer Centre, would they have communicated that my parcel was returned?