No Delivery of product and non assistance by customercare

Hi All

M wife ordered a bed from Home Choice, her order number is #***3, she ordered on the 9th of May 2019. She enquired about delivery of the bed on 25 May 2019 but to no avail. I have since bought her a new bed and would like to cancel. Each time my wife calls about something, the sales agents just send something else she never ordered.

Since she receives no help with regards to anything she calls for as sales agents on customer care simply send unwanted staff, I feel obliged to once again request services of Consumer Goods and Services Ombudsman to have the order cancelled. should the delivery arrives, no one will receive it. we are cancelling the order with immediate effect from lapse of six weeks which is the 13th of June 2019. it is now two months beyond the six weeks delivery commitment as stated in their website.

Homechoice kindly cancel my wife's order: #***3 we are no longer interested since it has taken you months to deliver.