NO delivery of goods

firstly i want to say that this is the first time i deal with Home choice and my last! afer waiting for over 2 months fo my goods, to cut a long story short, i sent an email complaining and no one even bothered to answer, i called the contact sentre and get told by muniba that it takes about 7-10 days for emails to be attended to and that i must go to the post ofiice hub or call my post office to redirect my goods, firstly this goods where supposed to be delivered to me and they were sent to the post office.Now there is problems with the post office and is now my problems. I am a very unhappy and annoyed cclient with Home choice and i will never recommend it to anyone! I wonder if i will ever receive my goods.