NO DELIVERY, NO REFUND

On the 09 June 2015 I placed an order and paid for it after receiving an order confirmation email. I emailed the proof of payment together with the order confirmation to HomeChoice on the same day. <br> <br> No one contacted me to confirm or query my order until I email a month later on 08/07/2015 and 17/07/2015 again to query where my order was. <br> <br> Then I get a total unprofessional response claiming that I did not use a reference number when I made payment and the offer is no longer available - my emailed proof of payment and the order that was sent with it clearly indicated the correct reference numbers required by HomeChoice.<br> <br> On 26/08/2015 I emailed again to have my money refunded to me.<br> <br> Again nobody contacts me via telephone or email to query or confirm this.<br> <br> I email again on 29/09/2015, 02/10/2015 and 06/10/2015 forwarding the query, order and proof of payment each time.<br> <br> Despite numerous telephone calls and emails no-one has been able to resolve this issue. I just want my money back - I will NEVER again support such an unprofessional company.