FM
Farida M
1 reviews | Active since Feb 2016
26 Feb 2016, 12:57
NO DELIVERY BUT I HAVE BEEN DEBITED
Long story short, I ordered a bedding set from them well over 6 weeks ago and I made a point of changing my address with them for delivery. I keep getting calls from the courier service saying they will be delivering at my old address despite me having called Homechoice time and time again since them to change my address. I have still not received my goods but today I received an sms from them thanking me for my first payment! Calls to them prove fruitless as I keep getting told they are waiting for the courier service to return my goods whereafter they will cancel my order and then re-issue it! Why then am I being debited?
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Homechoice's replyOfficial
26 Feb 2016, 16:41Hello faridam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Feb 2016, 16:41
Official
Hello faridam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team