No delivery, but charged

3 Aug 2015 - Order placed, 5 Aug 2015 I phoned in to confirm my application, said its been dispatched to my previous address, that I last lived in in 2012, I updated address, but they still delivered my package on 9 Aug 2015 to my previous address, and let the tenants currently staying there sign on my behalf, without my permission or confirming with a copy of ID. on 18 Aug 2015 I spoke to Zolela, after receiving the sms,saying we trust you are happy with your parcel delivered to you, signed on your behalf by a third party. she confirmed that they will send for pick-up and sent the package to my correct address. REF ***. Spoke to Abdul, Mohammed and they confirmed that they are investigating. Spoke to Laika on 2015-09-01 @12:04 she confirmed last note made was 20/08/2015 and sent declarion. Declaration received on 08/09/2015 @14:40. Declaration sent back on 11/09/2015 Spoke to Maureen on 14/09/2015 @ 10:47 confirming received. 2015/09/16 @ 11:02 I spoke to Rizqah(customer support) for account to be updated that items will be removed and I will not be charged. Spoke to Jenewich on 2015/09/22 @ 09:18 confirming if I received feedback. and that my account is in arrears.