No delivery bad service

Homechoice has the worst service ever. I have been their customer for quite long and my account was settled, so now in May I decided to put through an order. I have put through an order on the 19th of May 2020 upto this day I haven't received my order. I am being transferred from piller to post I'm helpless. For the past three or four weeks rather I'm being told "you' ll get your order by the end of the week." so many weeks has passed but still nothing. It is quite disappointing because no one wants to take accountability. I've spoken to a guy named Kirk he promised me that he will do a follow up and give me a call with an hour... So many hours has passed and so many days no feedback. I don't know where to go or where to call or what to do. It's quite frustrating as a customer if you get such a bad service. I really would like to get help but I don't know where or how and who could help. If perhaps they can cancel or do something about this. I have put through so many complaints on facebook now this is my last hope I'm really fed up with homechoice. Their service is bad. So many people are complaining, this is a big brand they need to mend their behavior so they can keep their customers or else they will lose their customers.