SH
Sthembile H
1 reviews | Active since Jun 2010
08 Oct 2015, 16:55
No Delivery and Order fully paid for
Ordered an item end of August and its not yet delivered. I recieved the notification that the order is at the post office. Trusting Homechoice I then paid the item in full, only to find that it was sent to my previous address which is 400km away from where I stay. On order I did inform the lady the particulars of my new address and these particulars are written in the statement sent to me. But to my surprise the order was delivered to my old address. I then called in to report the issue
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Replies (1)
Homechoice's replyOfficial
14 Oct 2015, 15:23Hello Fisokuhle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Oct 2015, 15:23
Official
Hello Fisokuhle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team