No customer services at all

May you please advise me what is the process of cancelling the account with HomeChoice? I am surprised that HomeChoice is being difficult. I have an unknown account and was willing to have it opened as I want to place an order. i know i was requested to send my ID and proof of my residence, while i was still in the process of sending the documents. My partner and I decided to open an account in his name so that we can place the order while I am resolving the issue on my side. I called customer services of Home choice today to cancel the order that I placed on Friday and reorder. we sent a letter of authority, copy of my ID and a copy of my partners passport of Friday. to day I call to cancel the order and reorder as I want to pay for the new order the customer services consultant tells me he can't help as they are protecting the company against ********** which i find it very strange as i am a victim of such including my ex husband. I was assisted by a Mr. Kylie in the ***** department at that time. i know if a person has a letter of authority including Power of Attorney she/ he can be assisted. it is clear Home choice doesn't want us as their customers. Please close and cancel account under ID number ********** 149972 and send me a letter confirming such