No customer service/ undelivered goods

I'm writing here as I am unable to get someone from your organisation to take my call, I tried numerous times and even used the call back option. I've been on hold for most of the afternoon. I ordered a blanket set and it was not delivered and cancelled from your side (due to the courier company lying saying that they could not get hold of me on delivery day, when in fact I did take the courier guy's call) , the money was then credited into my account. I however would like to have my money transferred into my bank account instead as the price of the item has since increased and I would not like to do any further business with your company.