JL
Juan L
1 reviews | Active since Nov 2014
03 Jun 2021, 09:14
No Customer Service, Incorrect Package, Dont Buy from them, check the other reviews...
Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package?? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!!?!! This is just ridiculous!! Still waiting to get my correct package!! When????
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
03 Jun 2021, 09:21Hi Juan.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply03 Jun 2021, 09:21
Official
Hi Juan.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
JL
Juan L's updateReviewer Update
12 Jun 2021, 20:52Joke of the year: Below is a post I made to try and warn others about Homechoice, my first experience with them, and last!!! After the post I was contacted and was told that they have now infact received the wrong package I sent back (they sent me not at all what I ordered), and said they in the process of correcting it, I will receive the goods I paid for.... After weeks of struggling to get them to fix their mistake they send me the exact same wrong goods back again, pathetic!!.... ???
Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package?? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!!?!! This is just ridiculous!! Still waiting to get my correct package!! When????
Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package?? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!!?!! This is just ridiculous!! Still waiting to get my correct package!! When????
JL
Juan L's update12 Jun 2021, 20:52
Reviewer Update
Joke of the year: Below is a post I made to try and warn others about Homechoice, my first experience with them, and last!!! After the post I was contacted and was told that they have now infact received the wrong package I sent back (they sent me not at all what I ordered), and said they in the process of correcting it, I will receive the goods I paid for.... After weeks of struggling to get them to fix their mistake they send me the exact same wrong goods back again, pathetic!!.... ???
Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package?? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!!?!! This is just ridiculous!! Still waiting to get my correct package!! When????
Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package?? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!!?!! This is just ridiculous!! Still waiting to get my correct package!! When????