No customer service

My husband ordered a 22 piece on the 7th of Dec last year bt only 2 blankets were delivered,we tried calling them for the remaining goods with no luck,he even called their manager Miss Thobeka Ndlovu and she promised to investigate and get back to him bt after a week without her calling him my husband called her only to be told by her that the post office sent her a statement telling her that we collected the remaing goods on the 21st of Dec of which we did not and he asked her to email him the statement but she told him that she can't do that so he called the post office only to be told that they never sent Miss Ndlovu any statement,to us it seems like Homechoice is playing hide and seek with us and we won't pay for goods we did not receive and they have no customer service what so ever,they do not even have any shame cause their agents keep calling my husband selling him stuff I don't know how are we suppose to buy when we did not receive the first order and I just want them to collect their blankes cause we don't want any thing to do with them.