JM
Jessica Munro-Saayman
1 reviews | Active since Apr 2020
23 Nov 2022, 11:38
No Customer service - at all.
Horrible customer experience. I've been using Homechoice for more than 5 years. The customer service ghe last couple of years are horrific. They dont answer emails and change your orders. I've ordered a Quilt I had my eye on for quite some time. I've placed the order on my online profile a couple days later I enquire in regards to my order which are still pending. Today I received a sms from Homechoice 'thanking me for opening a account' HOW??? I've had a online profile for over 5 years, I should still have a credit with them as I've paid one month too much. Went back onto my online profile - my order cancelled. No warning, no email. Nothing.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
23 Nov 2022, 11:43Hi Jessica.
One of our staff members will be in contact with your shortly.
Regards.
Homechoice
One of our staff members will be in contact with your shortly.
Regards.
Homechoice
Homechoice's reply23 Nov 2022, 11:43
Official
Hi Jessica.
One of our staff members will be in contact with your shortly.
Regards.
Homechoice
One of our staff members will be in contact with your shortly.
Regards.
Homechoice
JM
Jessica Munro-Saayman's updateReviewer Update
25 Nov 2022, 13:32Good day,
Wanted to leave a new positive review., but Hellopeter greyed the option out and suggested a send a message.
Thank you for the follow up call. I did receive my package yesterday 2 days after my complaint. I was advise that it might take more than a week to deliver, but was pleasantly surprise yesterday.
Although it started of as a bad experience, I am extremely satisfied with my purchase.
It is well stitch and just beautiful - very good quality.
Thank you.
Wanted to leave a new positive review., but Hellopeter greyed the option out and suggested a send a message.
Thank you for the follow up call. I did receive my package yesterday 2 days after my complaint. I was advise that it might take more than a week to deliver, but was pleasantly surprise yesterday.
Although it started of as a bad experience, I am extremely satisfied with my purchase.
It is well stitch and just beautiful - very good quality.
Thank you.
JM
Jessica Munro-Saayman's update25 Nov 2022, 13:32
Reviewer Update
Good day,
Wanted to leave a new positive review., but Hellopeter greyed the option out and suggested a send a message.
Thank you for the follow up call. I did receive my package yesterday 2 days after my complaint. I was advise that it might take more than a week to deliver, but was pleasantly surprise yesterday.
Although it started of as a bad experience, I am extremely satisfied with my purchase.
It is well stitch and just beautiful - very good quality.
Thank you.
Wanted to leave a new positive review., but Hellopeter greyed the option out and suggested a send a message.
Thank you for the follow up call. I did receive my package yesterday 2 days after my complaint. I was advise that it might take more than a week to deliver, but was pleasantly surprise yesterday.
Although it started of as a bad experience, I am extremely satisfied with my purchase.
It is well stitch and just beautiful - very good quality.
Thank you.