1 reviews | Active since Jun 2017
No Customer Service
Home Choice what's happening? What happened to good customer service? Or you don't need my sale. I was interested on buying a new bedding and then I requested for a call back on 15/11/24. I last used my home choice account about 10 years ago, so I only wanted to update my info and reactivate my online portal. Indeed someone called me back on 19/11/24 but only to ask me if someone has called me back. I responded with a "no" and then she said "ok thanyou goodbye". No way forward, no information about what's going to happen after her call checking, she didn't even ask me regarding my issue nothing. I called the call centre today 16:30 (20/11/24) and then after the options there was dead silence. What's happening? Are u not taking new business anymore? Horrible customer service. I'm disappointed.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team