No commitment on agreed terms

<p>To whom it may concern</p> <p> </p> <p>I would like to express my dissatisfaction. Your service is poor and unprofessional. You are so quick to bother someone when you want the person to buy your items but when you have to respond to the client’s requests, is a different issue. Your representatives have placed my calls every time I call on hold for more than 10 minutes. It costs money to keep on calling you and you being of no service in resolving this long outstanding issue, dating back to 24 August 2016.</p> <p> </p> <p>Please send me a written confirmation that my money (the refund you owe me) will appear in my bank account (as already provided and which you were also in possession of as from 16 August 2016) by 29 September 2016. Your turn-around refund period keep on changing every time, from 5 days to 7 days and now 14 days? Get you house in order, you were able to deposit the postage money (i.e. approximately R300.00) of the goods returned on 16 August 2016. Why and what is your problem regarding the refund of +R4 500.00?</p>