No assistance wrt account they said was in credit and now I owe them again

Hi Monique, A new contact request was received on 22-10-2020 at 18:16. Message details below: First name: Stephanie Last name: Johnson Mobile number: *** Email address: *** Message: I sent a complaint to Homechoice wrt calls that just don't get returned since end of September after speaking to several consultants. Issue started end of July when I phoned to confirm my instalment, but I was told that I got a voucher of almost R3500. I phoned back twice and got the same confirmation about the credit on my account coz no manager wanted to call back. I than tried to place another order with my credit now on R2200. System forced cash payment or monthly instalments. A few sales guys promised to escalate my enquiry and place the order, but did not get any feedback or confirmation of any order. A few days ago, I started receiving calls from consultants wanting to know when I am going to pay my account. One of them confirming an order for a luggage set which I didn't order. I am also receiving calls from consultants who just ask whether customer care gave me feedback on my complaint and than drop the call as soon as I say NO one phoned. Today one asked me to resend my complaint. What is this? All I want is my account to be sorted. Why is it so difficult to sort my account out and give me feedback. I have spoken to Miza de Roos, Unathi, A Meyer, Thembella, Angesisa Npanbani and many more. One ref nr is ***

I received another call a few minutes ago (11h00 23/10/2020) which i couldn't hear what the lady said and she once again dropped the call when I said'excuse me'.