MS
Mbuyiselo S
1 reviews | Active since Aug 2016
09 Sept 2016, 16:42
No assistance received 2weeks later from HOMECHOICE
<p>Its been 2 weeks now since I wrote about my dissatisfaction with HOMECHOICE. This is wrt a HOMECHOICE ********** account that was opened in my name.</p> <p>A Homechoice representative responded to my review, assuring me that I would be contacted immediately. To this day, I have not received any correspondence.</p> <p> </p> <p>This afternoon I received an sms from Standard bank, stating that Homechoice had requested for my bank statement (IDX ref no: ********** 7). This was never communicated to me yet it was done without my authorization.</p> <p> </p> <p>I do not really understand why this was done, or why I have not been contacted in this regard.</p>
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Replies (1)Homechoice's replyOfficial
12 Sept 2016, 09:18Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply12 Sept 2016, 09:18
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
