1 reviews | Active since Jun 2016
No after sales service for Homechoice Clients
DO NOT PURCHASE ANYTHING FROM THIS COMPANY... I purchased 1 queens base and mattress set and 1 double base from them on the 19/10/2019. In error they delivered 2 double bases and the 1 queens mattress. I contacted the store numerous times to have my order corrected and the 1 double base replaced with the correct queens base. My reference number is ***8. It is now the 02/12/2019 and this is still not resolved. I have probably made 13 calls to the office. I have been put through to 10 different people that I have to keep explaining my story to and no one has returned my call ever. Last week I went as far and contacting HO in Cape Town numerous times and they treated me with the same disrespect. The gentleman was rude and disrespectful to me. I keep getting told that they will phone me back, but nothing. No acknowledgement, nothing. I am sick and tired of being made a fool of, not getting anywhere. I want HOMECHOICE to come and collect their goods and to give me my money back. This is a disgrace, I am appalled and wonder who else is treated in this manner. Where is after sales backup and commitment from your organization???? You should be ashamed of yourselves. I will never support your company again and I will ensure that everyone I meet knows about how I have been treated by your company. Come and collect your goods.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
