No after Sales Service
<p>I bought a Kato Bedroom Suite for R 7835.59 early last year and to my disgust the headboard broke off the pedestals, all the "paint" is lifting from the "wood", it's just absolutely disappointing and definitely the worst quality furniture I have ever bought. I have been trying for months both via e-mail and telephonically to speak to anyone, let alone a Manager to sort this out but the e-mails are read and no response is received, when you phone you hold on for nothing less than 25 minutes and don't get to speak to anyone to assist. It's a lot of money that I paid and not receiving any service is not only shocking but so frustrating as they don't have any contact details for Complaints on any of their web sites / adverts. Please help as I'm livid at the moment</p>
This is the exact message i have received telephonically from staff at Homechoice with all the Phone Calls I have made and to date no one from Homechoice has bothered to do anything about it for months now - what must I do to get some service from Homechoice ???? I have received 8 phone calls from staff at Homechoice wanting to know when I'm making my next payment - it's a pity they are so good at harrassing customers after hours but not so good to resolve problems. I will NOT submit any further payments until my problem is resolved and I will now post photo's of your "quality furniture" on social media so no one else makes the mistake I did by buying furniture from Homechoice
This is the exact message i have received telephonically from staff at Homechoice with all the Phone Calls I have made and to date no one from Homechoice has bothered to do anything about it for months now - what must I do to get some service from Homechoice ???? I have received 8 phone calls from staff at Homechoice wanting to know when I'm making my next payment - it's a pity they are so good at harrassing customers after hours but not so good to resolve problems. I will NOT submit any further payments until my problem is resolved and I will now post photo's of your "quality furniture" on social media so no one else makes the mistake I did by buying furniture from Homechoice
Since I wrote the review I had an e-mail from Thanduxolo Shweni ********** who promised hell and high water the problem will be resolved. An assesor was at my house over a week ago, I send an e-mail nearly every day enquiring about what is happening, he reads it but NO RESPONSE nor any response from ********** What must I do to get anyone at Homechoice to resolve the problem ??? I asked for the Tel No and e-mail address for the CEO but that is also just ignored. I receive up to 8 calls a day asking for payment from Homechoice Staff, I'm threatened with Final Notices etc but NO ONE THERE BOTHERS TO RESOLVE MY PROBLEM. PLEASE ADVISE WHETHER I SHOULD START LEGAL ACTION AGAINST HOMECHOICE OR WHAT DO I DO ????????
Since I wrote the review I had an e-mail from Thanduxolo Shweni ********** who promised hell and high water the problem will be resolved. An assesor was at my house over a week ago, I send an e-mail nearly every day enquiring about what is happening, he reads it but NO RESPONSE nor any response from ********** What must I do to get anyone at Homechoice to resolve the problem ??? I asked for the Tel No and e-mail address for the CEO but that is also just ignored. I receive up to 8 calls a day asking for payment from Homechoice Staff, I'm threatened with Final Notices etc but NO ONE THERE BOTHERS TO RESOLVE MY PROBLEM. PLEASE ADVISE WHETHER I SHOULD START LEGAL ACTION AGAINST HOMECHOICE OR WHAT DO I DO ????????