ZM
Zizipho M

1 reviews | Active since Oct 2019

05 Nov 2021, 16:09

NIGHTMARE SERVICE AGAIN

More poor service from HomeChoice.I placed an order on the 25/10/2021 I sent an email with my bank statement a requesting that my adress be changed. Today is the 05/11/2021 and nothing has been done. I call everyday to check and I get told I'm being sent to the processing department where callks are never answered. I wss given three different numbers to call and told to follow up myself. ***/ 1018/ 1009. No response at all!! It been 11 days since I placed the order and requested the address change and to this day I have had no response from HomeChoice. This is the second time I've had write a complaint and its really getting tiring that if you want service or get something done you need to write a complaint. The agents are not helpful at all, the whole process is frustrating.

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Replies (1)
ZM
Zizipho M's update08 Nov 2021, 08:44
Reviewer Update
'orders are in our ***** queue the client has been made aware as she changed the delivery address, we are awaiting Proof of address from the client since the 1st Nov'. Is the response I received from HomeChoice. I have sent my documents and received a automated email which I have forwarded to HelloPeter seeing that you guys say I'm lying. After sending the documents I spoke to several agents who confirmed the address has not been changed.
I spoke to Shane, Rihanna and Boniswa ands several otjher agents who confirmed the address had not been changed. I was asked to contact the numbers *** 1009 / 1013/ and these lines are never answered.
Please refrain from saying I am giving false information when you could have asked for more details on the matter and
i would have gladly provided it.