SN
Sybil N
1 reviews | Active since Nov 2016
08 Nov 2016, 14:23
Nightmare
<p>I bought goods from Homechoice with my credit card and returned them. Two months later i still have not received my refund and i got the most rude call center agent to help. After calling numerious times i still have not been helped and now when trying to follow up the agent was so rude she even dropped the call. </p>
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Homechoice's replyOfficial
11 Nov 2016, 09:44Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply11 Nov 2016, 09:44
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,