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mercyphiri M

1 reviews | Active since Aug 2016

24 May 2017, 07:23

Night mare with VVM debt collectors and home Choice

<p>My last statement was sent in April of R567.62 of which i paid R320 after .My Account was handes over to VVM who are a pain and they phone me 5 times a day telling me i owe R750 and when i try to explain that i have paid and my remaining balance is R247 and they do not understand and they say should contact Home choice to clarify the balance have emailed home choice several times and no response and have also asked VVM to send me a written statement to show how they got to a balance of R750 and they refuse to do that so am i supposed to just pay what i do not know like a fool .VVM debt collectors ate a nightmare and they do not even care to listen and home choice is just quite about this whole situation but i refuse to pay until a write documentation is sent to me i have rights also as a consumer.</p>

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Replies (1)
Homechoice
Homechoice's reply24 May 2017, 07:33
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team