1 reviews | Active since Aug 2012

24 May 2016, 08:57

Nice products - but will they be delivered?

<p> </p> <p>Actually bought a table and bathroom set in January and received them about 4 weeks later - even though I was told it will take 5 days and received an sms confirming the same. Ended up buying the bathroom set with cash at another store and refusing the accept the late delivery from HomeChoice. Nonetheless, I got about 5 calls to confirm that I do not want the set anymore. Almost amusing.</p> <p> </p> <p>Anyway, I didn't learn much - winter kicked in and I got a call about end-April about a blanket special and I took it. I was told I'll have the blankets in 5 days but this time - even worse - the order was delivered to an address I last used in 2012. I was shocked. And the driver asked me to pick up the things from there - why would I drive 60km to pick up blankets that were suppose to be delivered to my address - which I updated on previous order and during the telephonic order taking? I refused and the driver was obviously not chuffed - dropping the phone on my ear. About every week - I get sms's from the delivery partners - RTT - claiming my order has been despatched and I will receive it in 5 days. It's a joke. Now I'm just going to buy blankets from the shops and save myself from this nightmare.</p>

0
Replies (1)
Homechoice
Homechoice's reply31 May 2016, 06:35
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team