SD
SONJA D

1 reviews | Active since Jan 2017

07 Mar 2018, 11:10

new low in shocking service

order 2 x items on line - sent the required docs - advised I have R6000 credit - since then absolutely no response.

Have phoned - promised reply - nothing have e mailed - at least 3 times - nothing

Sales people are unfriendly and unhelpfull - always another departments problem Last call was yesterday to Chezre - I told her service was shocking - she told me she does not have to listen to me say that and insinuated that the call would be cut short - call ref no ********** 26.

Customer service in South Africa in general has gone to the dogs but Home Choice have reached a new low - My Order ref ********** 9 ********** 2

Your call Home Choice let me know what you want to do

thank ou Sonja Delport

0
Replies (2)
Homechoice
Homechoice's reply07 Mar 2018, 11:18
Official

Good Day Sonja

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Sandisiwe

Customer Support Team

SD
SONJA D's update07 Mar 2018, 11:24
Reviewer Update
if I have a look a the other complaints each and every one has received the same or a variation of the sale official business reply and nothing after - so I expect much of the same - really not holding my breath