New broken bed

I bought a bed from Homechoice a month ago. From the get go the slats gave problems by popping out every time u lie or sit on it. I called them a week and a half ago and the manufacturers were sent out to assess. No-one alled me with feedback. I called today and the agent told me there was no stock and we wud have to wait for 2-6 weeks for a new one. So we will have to sleep on a broken bed for more than a month?? I asked for the reference numba and her name which she gave me, but when i insisted on her surname she put me on bold till my airtime ran out. I called back again. A new cosultant answered and i told her what my problem with the first agent was and i wanted to speak to the manager. She asked me for my I.D numba but halfway through she put me on hold again. After this I didnt want to waste my money any further. Im extremely unhappy with the lack of communication and the poor customer service I received. Thank you for listening