1 reviews | Active since Nov 2013
New account not worth it.
Please do not open an account with this company. They have no idea how to capture a residential address so when your order is delivered, you cannot be found. Before the new account was vetted the parcel was already on its way to me. Once the parcel arrived they still harassed me everyday for bank statements etc. Remember they can't verify income from Bank Statements and you need a payslip. Since I retired I have never received a payslip.
I submitted by dissatisfaction to their complaints department but instead of dealing with the issues they forwarded phone numbers for me to call.
In good faith I made a payment on receipt of the goods.
In view Home Choice seems to be an amateur online company I have decided to settle the account in full.
P.S. I only opened an account to assist the young online consultant with some business.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team