Never received the Ordered product

I placed an order on the 11th of May and got an email saying that the order has been dispatched . I did a follow up on the order on the following week and several times and the result was your order had been dispatched. Today I called and got a reply that the order was sent for delivery and never made it me. I was given the name of the Courier service and contacted them and they did not have the order with them. Went on to contact Homechoice again and was told that the order was being returned back to homechoice. Surprising I never got an sms or an email regarding even a call regarding the order so that I could give them directions if they were being lost and surprisingly it is the same work address I have used to have orders be delivered to me by other service provides. Then i was told i would need to replace the order once they get it at back at their office. Surely this is poor client service as never never bothered to call me regarding all the process.