Never open an account at home choice you will regret

There was ***** conducted with my identity number at home choice even though I had listed my name at the south Africa ***** prevention

How can such a thing happen while I am listed at the south Africa ***** prevention? I am really disappointed and frustrated with this. I have never opened an account at home. Choice and I wouldn't recommend anyone to do so because they not attentive on their work, they let ********** get away with things