1 reviews | Active since Aug 2016
Never given Homechoice the authority to debit my account
I was debited an unknown amount from Homechoice on 2 October 2017. I called the call centre informing them that I have never had an account with Homechoice and never gave Homechoice the authority to debit my account as this goes against the consumer protection act. I was told to send proof of my id, bankstatement and a grievance form which i sent on the 3rd of October 2017. Then 3 weeks later 17 October 2017 Homechoice requests again for my id and other details which I have already send and yet no response from Homechoice?
Where is the customer service?
Please remove anything related to Homechoice from my name with immediate effect.
L Zietsman
Good Morning Leo-Mari Lotz
Thank you for taking the time to advise us of your concerns. We are very sorry to hear about your service experience
We are committed to resolving this matter which is currently receiving our full attention.
An agent will be in contact with you shortly.
Kind Regards,
Monique
Customer Support.
Good Morning Leo-Mari Lotz
Thank you for taking the time to advise us of your concerns. We are very sorry to hear about your service experience
We are committed to resolving this matter which is currently receiving our full attention.
An agent will be in contact with you shortly.
Kind Regards,
Monique
Customer Support.