Never experienced anything like this

<p>Purchased a dinner set over a year ago that i received broken. Still have had no joy in getting it replaced. Logged a call immediately and was told to post it back and then received another call a week after to say thats not right and that they will collect. Ive been told i cant contact customer service, i got to wait for them to call me. I get no response from emails and im not allowed to speak to a supervisor. To add to the frustration i get calls from the beggining of the month to the end of the month asking when my next payment will take place. If i give them a date, i still get a call the next day asking me the same question. What kind of business is this??</p>