NEVER BUY ITEMS ON SALE AT HOMECHOICE- PART 2

So Someone called me from Homechoice and they emailed me instructions on how to send the linen back. im amazed they dont sign off with a name in their emails. Who is going to be accountable for my query?? I posted it via Post Office and was told i'd be reimbursed for my postage fee, what about my petrol costs of doing the run around, what about the faxing facilities i used. Its not much for another customer but i have gone to so much trouble to get these things posted back and no body has acknowledged receipt of anythjing whatsoever. WHY? Because no one gave their name to show accountability!! Goodness me, Homechoice!!!! REALLY!!!!???