1 reviews | Active since Sept 2012
NEVER BUY ITEMS ON SALE AT HOMECHOICE
I purchased bedding stuff from Homechoice in 2014, these items were on sale. In less than 2 weeks designs and stitches were falling out on the pillow cases and the duvet cover. I was so disappointed! i called them and spoke to a call centre agent who promised someone would get back to me with a response then i can return the goods as i had signed up for a debit order to pay for the goods.<br> <br> No one ever came back to me. I recall sending an email to the customer service but that didn't turn out fruitful for me. All they do now and i have spoken to over 10 consultants who keep asking me to purchase more and when i tell them i will never buy from homechoice or recommend anyone else to buy their goods they ask why and after i explain to them as has become the norm, no one gets back to me. They pretend to be concerned and insist that i tell them my query. i will never waste my time again and i don't want anyone calling me from homechoice unless they reverse all the debit orders, pay me my money back and i will give them their sub standard goods back! I remember speaking to a consultant and he advised that everything that's put on sale means there is a problem with those items-A SHOCKER!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
