Never buy an Appliances to Home Choice

<p>I bought a 3 plate Defy stove from Home choice on the 25/06/2017 and yes it was delivered but after opening it we notice that the big plate it’s not working hence it was a 3 plate so even when you are using an oven it heats the whole stove became very hot.</p> <p>Then on Monday the 3rd of July I called home choice sales department and I told them the plate it’s not working and they told me that they will come and pick it up of which it make sense to me . Then in the following week I called again to check on the update I was told that the stove will be collected after 14 days, even today the stove it’s not yet collected and I called them every week but nothing has happened yet. I called again today the 28/07/2017 to follow up and my call was dropped several times at customer service / Sales department, I keep calling until I decided to choose the account department and I talked to Lizel and I explain to her that my stove has a faulty plate and I’m still waiting for home choice to come and pick it up, she told me that the pickup has been logged and I should wait for them to call me and tell me when they are coming to collect the stove and I also told her that it’s been almost 4 weeks since I’m waiting and she told me to hold while she’s find out what’s going on, she put me on hold for 30 minutes until I decided to hang the phone. I don’t know who should I talk to now because I’m now stuck with the Stove in my house, even if you ask to speak to the management they just put your call on hold and leave it like that even if you send an email no one is bothering to reply on your email. I’m so disappointed with home choice because it went from Best service to worse service that you won’t even get from Shoprite.</p>