1 reviews | Active since Apr 2022
Negligent credit providers
From September 2024 to date, my account has been mismanaged in a manner that constitutes serious non-compliance with the National Credit Act and has caused me significant financial prejudice.
Specifically: • My account was withdrawn from VVM without written notice; • Payments previously made did not reduce the balance due to continued interest charges; • Interest continued to accrue while I was under debt review; • Debit orders were stopped without instruction from me; • The account was allegedly transferred to MBD without notification; • I received no statements, balances, or communication for over five months; • As a result, I have been prevented from finalising my debt review clearance.
Had the account been managed lawfully, this debt would have been settled months ago.
You have not been responding to my emails and your, I have been contacting your call center for months without any real solution or response. On top of that your agents have terrible signals so I am spending money to buy airtime for calls to be constantly cut off and no one tries to return my calls. It is not my responsibility or duty to be chasing information that should have been provided. This is maladminstration at its worst.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
I have now sent several emails to your recoveries department as well MBD. I have recieved no confirmation from either entities.
I called the number you provided for MBD but there's no response.
I would really like to sort this out urgently.
Thanks
I have now sent several emails to your recoveries department as well MBD. I have recieved no confirmation from either entities.
I called the number you provided for MBD but there's no response.
I would really like to sort this out urgently.
Thanks