Negative credit profile

I reported to home choice that my bank account was **********ly debited. They requested certain documentation to verify and it was verified that indeed an account had been **********ly activated. they sent me a resolved letter on the 13th of December 2022 stating that this account will be closed and that my credit profile will be restored however till this day the account is still active and negatively impacting my credit. This is unacceptable I need this resolved ASAP!!!