1 reviews | Active since May 2025
****NDOUS SERVICE, EXTREMELY POOR - STAY AWAY
Poor Poor Poor service from Homechoice, the worst online experience ive ever received!! ESPECIALLY the call centre...what a shame for such a reputable brand! I ordered an item on the 26th of April, only to get an email to say it was not delivered, when I followed up via email I got no response. 15 Days passed and I called the number *** only to speak to a disrespectful agent who only shouted at me telling me that the reason I did not get a response was my fault cause I entered my phone number wrong? I have been communicating with this company via email, why is my cellphone number a problem. I then decided to cancel the order and I will NOT get any proof of cancellation according to the agent (Mandelwa) but I have to take her word for it???what horrible service is this homechoice??I was then put on hold for more than 20 minutes only for the agent to tell me that there is no way they can send me a email to confirm cancellation of my order??so now im sitting here without proff of cancellation for an order that I ordered more than a month ago, which was not delievered for reasons your agents cant tell me and now I cant even recieve proof of cancellation!!! This is by far the worst online experience ive ever had and I would plead with anyone NEVER to shop with homechoice online, especially if youre paying cash!!!
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team