LN
Lenda N

1 reviews | Active since May 2017

17 May 2017, 08:39

My worst mothers day ever

<p>I am a good and paying custumer at homechoice recently i ordered a pressure cooker for my mom for mothers day,then they said they will delivery on time no problem. Then on sunday 7 May 2017 they guy who came to deliver he found no1 at my moms house cause i dont stay with them they where at church. I said theres no1 but take it to my grannies place he said no ill comeback monday i said ohk fine .The week is gone then i tried to call homechoice they told me its out of their hands,i must try and call they guy who phoned me whe i do that the phone went straight to voicemail. Then on friday someone phoned me and told me they gonna deliver on saturday but nothing even today mothers day came and pass no parcel. Am so dissapponted in them and i dont want that parcel ever am going to pay my whole account and close it. They made me look like a fool to my mom </p>

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Replies (1)
Homechoice
Homechoice's reply19 May 2017, 10:51
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team