pM
paseka M
1 reviews | Active since Feb 2015
17 Nov 2015, 16:18
My negative balance never paid back to me..
I have an account with home choice of which I decided to pay all in full and close it, I called and got my balance and I paid 5600.62 and I then got a statement with a -171.00 of which I called and claimed it back and they said it will be paid to my bank acc within 10 working days. That was 30 Oct 2015 and the 10 working days lapsed and today when I call to ask they are giving me stories and no explanation on how my acc is suddenly 0.00.I am not happy and don't appreciate been made a fool of.
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Homechoice's replyOfficial
18 Nov 2015, 08:44Hello samkelo274,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Nov 2015, 08:44
Official
Hello samkelo274,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team