LN
Lerato N
1 reviews | Active since Feb 2015
31 Jul 2015, 10:20
My invoice issue not yet resolved
I lodged a complained weeks ago and Siphokazi said she will respond. Since then my billing issue has not yet being resolved since January 2015. My balance is supposed to be +-R2600 as per my invoice, but they say it R3600. They made me do affidavits 2 weeks ago but no-one came to me with a resolution. How can I wait for 8 months to pay a correct bill. the sad part is I have the cash at hand to pay immediately when they give me the correct settlement balance. Homechoice is draining me and I really don't want anything to do with this retail store ever again. Please assist, I don't know what else to do
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Homechoice's replyOfficial
01 Aug 2015, 06:41Hello nhlapole,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Aug 2015, 06:41
Official
Hello nhlapole,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team