My account was paid in full but still owing

In April, I phoned Homechoice to find out the balance I owed them. I was told that I owed R5351, I asked to settle my account (because I wanted to reduce the number of accounts I have). I asked the lady who was supposed to help me if it was possible for them to debit the whole amount & she said yes. I then gave my bank details to her to debit a once off of R5351 on 24 April. <br> To my suprise, I received a statement from Homechoice which had a balance of R324.78 (interest of R290 and service fees of R34 and 23c unknown).<br> I phoned them on 18 May and the guy promised to phone me back, never did. <br> I was told that no settlement letter was requested on my behalf. How was I suppose to know that I was suppose to request for it? What is the call-centre for? I phoned again on 29 May and was promised the same and this time, the supervisor was going to phone me. Up to today, no one phoned except salespersons who want me to buy some blankets from Homechoice. <br> <br> I don't think I will ever buy anything from Homechoice again and I want them to remove my name from their database because I am not interested anymore. I tried to be a loyal customer and this is how I am paid for my loyalty