1 reviews | Active since Mar 2024
My account was handed over to the ***** departments as goods were taken under my name 2 years back
My account was handed over to the ***** departments as goods were taken under my name 2 years back. They told me to send an affidavit as well as the copy of my ID for them to help resolve the issue but the issue has not been resolved since 2022. I was told they will come back to me just to give me the outcomes last year, even now I have note heard anything back from Home Choice. I decided to take some initiative and follow up on my case since they were quite for so long, the agent who assisted me told me that they are still busy with the investigations and that I should wait until they get back to me. What is it that they are still investigating after 2 years? Also, should i wait for another 2 years until they get back to me? I was told that the investigations usually takes about 90 days but mine took over 2 years but still not resolved.
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Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice