1 reviews | Active since Aug 2026
My account
I honestly do not understand my account statement. I have been paying my account every month since last year, yet my outstanding balance is still around R11,000, and I am also showing an overdue amount.
When I was approved, my account was for R13,000, and I have been making payments for more than 11 months. I would like to understand how, after making regular payments, my balance can still be so high.
I have contacted HomeChoice several times and have also sent emails requesting assistance, but I am still not receiving a clear explanation or proper assistance.
I urgently need someone to review my account and provide me with a detailed breakdown of all payments received, interest or other charges, and how the current outstanding balance was calculated. I believe there may be an error on my account, and I would appreciate this being investigated and resolved as soon as possible.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team