Muzi Moetse ***

HomeChoice must be one of the worst service providers along with the call center agents. Poor, bad and don't care service.

I have ordered with Homechoice about 3 times and all my orders have been a mess it's either they deliver the wrong thing, or they take more than 14 days to deliver but their policy says 14 days.

I have recently ordered Hisense TV in September 2023, the TV stopped showing visuals 2 weeks ago, I called to report the issue that the TV started to have a vertical line going across from one side to the other of the TV, then shortly after that the TV screen went white and different colors. The first agent I spoke then said I need to report this issue to their technician department by giving me a WhatsApp number where I need to send pictures of what the TV is doing and Serial and Model numbers, I did that, but I got no response on that whatsApp number, after 3days me making follow up, no response. I called the call center Customer Care again, I was then told that the first agent was wrong there isn't a Technician WhatsApp number, I was actually supposed to call in and give the Serial and Model number to the Customer Care Centre and they will log my issue which was done with this ref number: *** (agent Amlindile) on the 25th Jan 2024, I was told that the Technician will come through to collect the TV by the follow Wednesday which is the 30th Jan, no one came.

I called again to follow up on the 2nd Feb 2024 to find out why they haven't collected the third agent I spoke to (Zoleka) Ref call: *** said they will come within 14 working days from date of query.

On the 5th I received SMS from HomeChoice at around 11:55 stating "Please note that your recent HomeChoice query has been resolved. ***. I called on the 6th Feb 2024 to understand what is meant by my query has been resolved, does it mean they are collecting or what. I spoke to fourth agent (Khanyisa) Call *** and asked what is meant by this SMS, his answer was " your case has been resolved, the TV has cracks, so HomeChoice doesn't fix physical damages" I then told him the TV doesn't have crack where did they see the cracks without even sending a technician to confirm that. I asked him to speak to his team leader or whoever updated this crack nonsense he said his getting the leader, he left me on the phone for about 5mins or more and came back saying his team leader isn't around also the Technician who updated isn't available, I said I will hold till the team leader is available, after holding for so long I asked for the number of the Technician he said he spoke to, he gave me the number (Cyster ti speak to on ***), to my surprise when I called he gave me the number of the tracking order department, such poor service. He said he logged a plea for his team leader to call me till now no call from HomeChoice but they calling to give me more offers.

How can you call me to give me more offers whereby you haven't sorted out my issue. I demand someone to call me and fix this issue and get a technician to come out and check or take the TV.

I have never had such bad service in my life like HomeChoice.