mr

i had a bad experience with home choice customer care and legal department,i called this morning, and i was transferred from one agent to another.someone open an account on my name and never paid the account, i then received my credit report through credit clear and i was listed by home choice i called about this matter and i was told that they are going to investigate the matter.i eventually paid the debt on the 13/06/2019 despite the investigation in process because i wanted to finance a vehicle with absa bank.this morning i went to absa bank and the listing is still on my name. i called customer care for assistance but they took me to pillar to post.i first spoke to Nonhlanhla and she later tranferred me to legal department and legal department transferred me back to customer care then the call was drop, i called again and spoke to Sibongile in customer care and she again traffered my call to legal department and legal department transferred my call to customer care again and it was drop again,i am making this call using cellphone and they seemed to not care about customers. i then spoke to Ntombi who listened to my story and she said the matter will be handled by the manager who was not available at the moment ,i asked to be given the managers name but my airtime depleted.even after this no one had a decency of returning my call not even the manager ,whilst waiting for the manager where is the supervisor of this call centre to speak to a client who only need to get paid up letter for the debt he didn't have with them.this is the worst customer service i ever seen in Johannesburg.home choice is the one of the big company with a horrible service ,i will never advice my family and my friend to purchase anything from home choice.