Most dreadful service

On 27 May, I placed an order for a cot for a friend who expecting Week before last, the mattress and blanket where delivered (separately). The blanket was not the quality of blanket advertised. It’s girly and the baby due is a boy! The actual cot has still not been delivered. I have emailed numerous times and received no response. When I call, I am just told that it will be delivered. This is a cash sale and the first time that I have ever dealt with Homechoice. They are a terrible organisation to deal with. I just need to know when this order will be delivered in full.