More than 3 weeks and waiting

I have been waiting more than 3 weeks for my delivery. After I paid EFT on 23 July, I forwarded this to a consulted that was corresponding with me via email. I have received a phone call and 2 messages confirming the delivery address. After emails to a consultant (and finding out that my order and payment has not been allocated!!) he forwarded everything for me. Yesterday I received an sms reminding me to pay an amount that was more than my order (that I have already paid for on 23 July).<br> In the booklet they advertise that you receive your package after 2 weeks. When will I receive mine? I have paid them in full!!!