SC
Surara C

1 reviews | Active since Jan 2016

15 Sept 2016, 12:39

monthly instalment issues

<p>i have so many problems with Homechoice and this is not my first complaint on Hello Peter. so today a consultant phones me to thank me for my August payment but i have to pay R700 and something end of september. my question to her is where does she get the R700 and somehting from that i now need to pay?? then she starts with how much i owe on my items, but in the meantime i told her to hold on so that i can log in to the website and access "my orders" which shows you exactly what you need to pay every month for each order. so my calculations add up to R581.22, and the best part is i normally pay them R600 or R650 a month, i pay even more than i should but then i need to hear i have to pay R700 end of september. FOR WHAT??? if you want to phone me about my balance owing do it when i dont pay you,,,but dont come with **** stories to me.</p>

0
Replies (1)
Homechoice
Homechoice's reply16 Sept 2016, 09:17
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team